We prefer to collect as little data as possible. However, this is sometimes necessary, for example to deliver your order or to gauge what you think of our website. Galia handles your data carefully and ensures that your privacy is guaranteed.
That is why we give you these four privacy promises:
- We protect your personal data as if it were our own.
- We only use your personal data for the purposes described in this privacy statement.
- We do not store your data longer than is necessary to achieve the purposes stated in this privacy statement.
- We will never share your personal information with other parties without good reason.
1. Which personal data does Galia process?
In order to execute the agreement you enter into with us, we need the following personal data:
Name and address details
We need your address and place of residence, among other things, to draw up invoices, to contact us or to come by for a cup of coffee (if you invite us once).
Keeping personal and business separate is nice. That is why we ask you to fill in your (company) name and business address when you purchase our products as a company.
We save your email address so that it is possible to send you important messages about your order or account. This e-mail address can also be used to keep you up-to-date on new developments at Galia. Of course you have the option to unsubscribe.
We use your telephone number to contact you in an emergency or to request your input.
We store your login details to secure access to your account, so that only you or people with whom you share this information can log in.
We store your IP address in order to provide you with an overview of which IP address is logged into your account or from which changes have been made. This address is also used to better protect your account against unauthorized access from other locations.
We store payment details - such as your PayPal and credit card details, your account number and your name as an account holder - after a successful order. We also use other parties, such as credit card companies, to process your payments. With an order we create both a unique quotation number and invoice number that are linked to your account.
2. Other data processed by Galia
We also collect some personal data that is not intended for the performance of an agreement. We do this on the basis of a legitimate interest or with your permission. It concerns the following data:
Work-related personal data
If you apply for a job with us, we would of course like to know what you can do. We check this on the basis of your CV, motivation letter, portfolio or submitted application assignment. We will delete your personal data within eight weeks in case you are unfortunately not hired.
Some of the aforementioned personal data in combination with the cookies placed by us make it possible for us to see how you use our website and services and where your interests lie. This way we can better adapt our website, services and advertisements to your taste.
If you use our services, we automatically save some data about your connection to our servers in so-called server logs. Consider your IP address, browser version and the time of your visit. We use the data in these logs to resolve errors on our systems and to track down persons who endanger our network and then take measures against this.
Other personal data
It sometimes happens that we receive additional personal data via support tickets, social media messages or via e-mail messages that we have not asked for. If we do not need this personal data to help you further, we will delete it - as far as technically possible.
3. Purposes of data processing
Of course we do not process your personal data without underlying reasons, but we need them for:
- providing access to our website and services, so that you can, for example, log in to your control panel;
- making useful functionalities work on our website, so that, for example, your shopping cart is saved during a subsequent visit;
- entering into and performing your agreement with us, so that we know which services you are entitled to;
- contacting you, for example to help you with a problem you encounter;
handling your complaint, for a long and happy relationship;
- securing our services and combating fraud, so that, for example, someone else does not impersonate you;
- handling responses to our vacancies, so that we know better whether you are the right match.
After obtaining your consent, we also use your personal data for:
- gaining insight into the use of our website, so that we know, for example, which pages should be better designed;
- improving and evaluating our website and services, so that we know, for example, which new functionalities you would like to see in our services;
- tailoring our content to your interests, so that, for example, you do not see advertisements on Google or Facebook that have no added value;
We will not use your personal data for purposes other than those discussed above, unless you have given your prior consent or we are legally obliged to do so.
We take strict security measures to prevent misuse of and unauthorized access to your personal data. In this way we ensure that only the necessary persons have access to your data, that access to your data is protected and that our security measures are regularly checked. In addition, we use SSL certificates for a secure transfer of your data and your communication with us.
5. Your privacy and third parties
We will only share your information with others in the following three cases:
- To provide or perform our services
We use payment services such as Mollie or PayPal to enable various payment methods.
- To carry out a legal obligation
A police claim may oblige us to share your information with the police.
- For registering a domain name
Your data and domain name will be included in the whois database of the responsible domain name organization. If we do not share this, the registration of a domain name will not be possible.
With your consent, we share your information with third parties in the following two cases:
- To improve our services, website or advertisements
- To obtain feedback
We use research agencies to hear how satisfied you are with our services.
6. Automated decisions
Sometimes we take an automated decision on the basis of personal data. Below we explain how this happens, what the reason is and what consequences this can have for you.
If an invoice is not paid on time, we will automatically send some warnings to the non-paying customer. If nothing is done afterwards, we will block the services that are purchased from us. A collection agency is called in as a last resort.
Cookies can also contain personal data about, for example, your surfing behavior and interests. View our cookie statement for all the ins and outs about the cookies we use.
8. Third Party Websites
Our privacy and cookie statement does not apply to websites of others to which we link from, among other things, our blog articles. Of course we cannot see whether they handle your data as well as we do. If you end up on a website of another company, do not forget to read their privacy and cookie statement carefully before sharing your personal data.
9. Your privacy rights
As a user of our website and services, you have some useful privacy rights at your disposal. For example, you can ask us to inspect or correct, move or delete your personal data. In addition, it is possible to request that further processing of your personal data be temporarily halted or even object to this.
If you want to use these rights or know more about them, please contact us via the customer panel or mail to firstname.lastname@example.org.
In order not to simply tinker with the wrong personal data, we can ask you to identify yourself adequately by sending a message from a specific e-mail address.
It is also possible to contact us if you do not wish to exercise any of your privacy rights, but rather want to make a complaint about something that you are not satisfied with. Under privacy legislation, you also have the right to access the Data protection authority to knock, the Belgian watchdog of privacy legislation.
10. Contact information
If you have any questions or comments after reading our privacy and cookie statement, please contact us using the contact details below.
Albrecht Dürerlaan 35
9030 Ghent, Belgium